Introduction
At eHealthy Stores, we are committed to ensuring your complete satisfaction with our products. If for any reason you are not satisfied with your purchase, we offer a comprehensive refund policy as outlined below.
Eligibility for Refunds
- Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
- Time Frame: You must request a refund within 30 days of your purchase date.
How to Request a Refund
- Contact Us: To initiate a refund, please contact our customer service team at info@ehealthystores.com with your order number and reason for the return.
- Return Authorization: Once your return request is approved, we will provide you with a return authorization and instructions on how to send your item back to us.
Processing Refunds
- Inspection: Upon receiving your returned item, we will inspect it to ensure it meets our refund eligibility criteria.
- Approval: If your return is approved, we will process your refund to your original method of payment within 7-10 business days.
- Notification: You will receive an email notification once your refund has been processed.
Shipping Costs
- Original Shipping: Original shipping charges are non-refundable.
- Return Shipping: You will be responsible for paying for your own shipping costs for returning your item. Return shipping costs are non-refundable.
Non-Refundable Items
- Sale Items: Only regular-priced items may be refunded; sale items are non-refundable.
- Gift Cards: Gift cards are non-refundable and cannot be exchanged for cash.
Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@ehealthystores.com We will arrange for a replacement or refund as quickly as possible.
Contact Us
If you have any questions about our Refund Policy, please contact us at info@ehealthystores.com